Privacy Policy

Your Privacy Matters to Us

At RightStep Herriman Towing, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you contact us for towing or roadside assistance, we collect information necessary to provide our services:

• Your name and contact phone number
• Your location and destination address
• Vehicle information including make, model, and license plate
• Payment information for billing purposes
• Details about your service request and any special requirements

When you visit our website, we may also collect standard information like your IP address, browser type, and pages you visit to help us improve our online experience.

How We Use Your Information

We use your information to:

• Dispatch drivers to your location and complete your service request
• Process payments and maintain billing records
• Communicate with you about your service
• Follow up on service quality and customer satisfaction
• Comply with legal requirements and protect our business interests
• Improve our services and website functionality

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in these limited circumstances:

• With law enforcement if required by law or to protect safety
• With our insurance provider if there is a claim related to your service
• With payment processors to complete your transaction
• With service providers who help us operate our business, under strict confidentiality agreements

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage systems, limited employee access, and encrypted payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve any disputes. Service records are typically kept for seven years for business and tax purposes.

Your Rights

You have the right to:

• Request access to the personal information we have about you
• Ask us to correct any inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect your ability to use certain features.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect information from minors. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the date of the last revision.

Contact Us

If you have questions or concerns about this privacy policy or how we handle your information, please contact us:

RightStep Herriman Towing

13867 April Moon Cove, Herriman, UT 84096

Phone: (801) 515-0429

Email: hello@herrimantowing.com